Now days focus of organizations have increased in communication to increase productivity as well as quality. They spend more and more money to connect people with each other. For instance, they offer lunches and dinners to their staff so that staff will communicate in the better way. Moreover, organizations also amend their rules and regulations according to the need of the situation of the workplace. The communication, in an organization, requires listening skills, understanding of approach, clarity and conciseness, understanding the situation and analysing feedbacks.
1.Communication and personality difference
There are different people at a workplace. They may differ from each other in gender, culture, religion etc. They also differ in personality as well. From the Big Five traits, one is the level of extravagance. If a person is extravagant by nature, he would like to be social. He will take interest in the matters of other colleagues. However, if a person is introverted then he would not like socialize with people. He is a reserved person and would not like to share personals with others. In an organization, personality difference is one of the important communication barriers. Organizations should develop an understanding of the personality difference and does not force introvert people to mingle with others. As far as working quality is concerned if everyone does his part efficiently and effectively then it would generate better quality of the operations.
An organization is the composition of the people who are senior and working in the organization for many years and junior employees who have joined organization recently. It is the responsibility of an organization, to encourage senior and junior employees so that they can work together. Moreover, senior employees should interact effectively with junior employees in order to share their knowledge. The organization should observe the injustice of every member whether it is an old employee working for many years in the organization or it is the new employee who has recently joined your firm. The organization should not see the one side of the picture and blame only juniors for their behaviour.
3.Clarity and conciseness
Clarity in communication is very important for an organization. It develops with the practice of the employees. As more and more discussion on any topic may produce more ambiguity to the subject, employees should focus on the concerned project and start projecting the work as soon as possible. They should not waste much time in talking here and there. It wastes the resource of time. Sometimes clarity and conciseness produce better results than making long speeches at the workplace. Hence, employees should think and research for the subject matter rather than gossiping.
It is the least concerned matter in communication. One has to observe the situation and analyse it carefully in order to develop effective communication. The recipients of communication may differ in skills, grasping power and competencies. It is necessary that recipient and situation contribute in the effective way to propagate with the better input of communication for the best output.
Some important observation of the workplace involves:
- There are people in the organization who communicate fast and to the point. They are high achievers because they do not waste their time. However, people with low-level lack this skill and go slow with speech as well as a detailed explanation.
- Business communication requires formal conversation and avoidance of grammar.
- Oral communication has different ways of the pitch for every kind of sentences. Hence, the pitch should be concerned for the betterment in communication.
Effectiveness in communication does not only require that how sender is communicating, it also focuses that how the receiver is receiving it. For this purpose:
- The sender should encourage receiver(s) to ask questions so that misconception can get clear.
- The sender should recognize facial expressions and body language. A blank face expression means the receiver is not getting message properly. Failure of maintaining eye contact represents receivers’ lack of interest or boredom.
Communication not only benefits a person in the professional life but it also benefits in the personal life. One should adopt an appropriate communication strategy to develop a correct approach of the communication.